Best Western Plus Berkshire Hills Inn & Suites

Very convenient location for a stop over. I stayed in the suite with the jacuzzi tub - it was clean and worked decently which was nice. The room was pretty big and comfortable. I would say it's middle of the road quality, clean, and comfortable. The area is beautiful with things to do. I visited Edith Wharton's home, The Mount, which was very nive, gorgeous grounds to walk around. The room is near an outside door which workers were going in an out of most of the late afternoon. They were also doing some kind of work on furniture(?) in the parking lot outside which was a little noisy. Other than that it was great.

Staff was very friendly, helpful, and accommodating. They had a very nice, free breakfast with plenty of choices, eggs, bacon, sausage, home fries, waffles, french toast, danish and donuts, good coffee. The bed was comfortable, had no problem falling asleep, and the room was very clean and was nicely furnished.

Manager helped us resolve issues with reservations with Booking. We reserved our room at least a week in advance to discover it was much cheaper on Booking the week of our arrival. We would have saved $250 had we waited to make our reservation of four nights.

My son and I recently stayed at this hotel for one night. We had a very late arrival. Staff worked with us to give us a lste checkout. Everyone we talked to, were personable and helpful, from Racquel at front desk, to Sarah, who checked us out. Thank You!! Will stay again when in area!!

The property was easy to locate , there is plenty of parking, we were given a really warm welcome which is really appreciated. The hot drinks that are available 24/7 are a great variety and quality . The included breakfast is also pretty good. We enjoyed our stay.